We are confident you will love our products! However, in case you need to return a product, we have a simple Return & Refund policy.
Any product purchased from the Twirl store may be returned within 5 (five) days of delivery of the product, subject to the following:
(i) Send us a request through your Twirl account, within 5 (five) days of delivery of the product. Alternately, write to us, within 5 (five) days of delivery of the product, at firstname.lastname@example.org.
(ii) On receiving your request, we will scrutinise the order/product and in applicable cases issue instructions for return. We will not process requests received after 5 (five) days of delivery of the product.
(iii) Once the details are verified by us, we will send an e-confirmation with instructions to your registered email address.
(iv) Pack the product securely, along with a print of the e-confirmation. Alternately, the confirmation number should be prominently written on the package itself. Failure to do so may result in products not being processed by us.
(v) Please take care to pack the product securely and safely to prevent any loss or damage.
(vi) Drop off the product in its package at any of our Twirl Box locations or send the package by post/courier to our designated address.
(vii) For packages being sent through post/courier, please use a reliable postal/courier service.
(viii) You will be entitled to a credit of 100 (one hundred) Twirl Points per product, towards packing and/or shipping of the product, which will be credited in your Twirl account upon receipt of the product at our designated office. Our international customers may be entitled to a higher credit of Twirl Points per product, towards packing and/or shipping of the product, based on the actual expenses incurred.
(ix) The product should retain its original label, and must be received by us in the same condition as was delivered by us (i.e., in its original condition). A product showing signs of wear and tear, damage, stains, etc., in any manner will not be eligible for return & refund, and we will intimate you of the same.
(x) Products which are ineligible for return & refund may be collected from our designated office (by prepaid courier service, personal collection, etc.) within 3 (three) days. Should an ineligible product not be collected from our designated office in time, all rights over the product are forfeited and waived; nevertheless, Twirl Points worth 30% (thirty percent) of the amount paid for the product at the time of purchase will be credited in the concerned Twirl account.
(xi) For products which are received by us in an acceptable condition (as described above), the refund of amounts paid for the said product will be credited through the same mode of payment (except cash-on-delivery) such as card, bank account, e-wallet, etc., as the case may be, through which the original order was placed.
For queries, please write to us at email@example.com.