The Twirl store is an online boutique for designer Indo-Western clothes, saris, accessories and lifestyle products, sold under the brand name Twirl. All our products are either Exclusive Single-Piece or Special Limited Edition.
None of the products on the Twirl store are mass-produced.
Our Exclusive Single-Piece (ESP) range of products are all distinct and one-of-a-kind designs, making them as unique as you.
Our Special Limited Edition (SLE) range of products include designs which are made in very finite numbers and are available on the Twirl store for short time periods.
ESP and SLE products by their very nature may not be available for long on the Twirl store. Buy ‘em if you like ‘em!
Our products are primarily made from natural fibres such as cotton and linen. However, chiffon, georgette, silk, etc., may also be used, as per specific product requirements.
Some of our products may use a combination of natural fibres as well as upscaled fabric.
Check out our product-specific descriptions for further details.
We prepare upscaled fabric from nearly-new clothing, and use this upscaled fabric for some of our products.
Some benefits of using upscaled fabric are:
- resources which would otherwise be used to create new fabric are conserved;
- products made of upscaled fabric use less resources than equivalent products, making them eco-friendly and eco-conscious products; and
- products made of upscaled fabric are often more affordable and unique than equivalent products.
The use of upscaled fabric is our commitment to the philosophy of sustainable fashion.
Easy! Simply follow these steps:
- Select your favourite products from our wide range of clothing, accessories and lifestyle products, and add them to your cart;
- Provide your delivery address at check-out page;
- Proceed to payment and complete the purchase.
You can also sign up/log in to your own personalized Twirl account while buying products from the Twirl store
Buying from the Twirl store is the smart thing to do.
Our Exclusive Single-Piece products and Special Limited Edition products are as unique and amazing as you. Our products will make you stand out in the crowd, as opposed to the same products being sold in large numbers across various platforms. Not to mention, free shipping throughout India!
Further, Twirl is perhaps the first Indian brand to offer a distinctive Buy-Back policy for all clothing bought from the Twirl store. We encourage you to buy, wear, enjoy and then return Twirl clothing back to us, when you no longer want to repeat the same clothes.
By buying products from the Twirl store, you contribute to the philosophy of sustainable fashion.
We accept payment through cash-on-delivery (for select locations), debit/credit/atm card(s), net banking, e-wallets, etc., as well as through redemption of Twirl Points, promotional codes, vouchers, etc. We do not accept cheques, demand drafts, etc.
Twirl accepts payments in accept payments in Indian National Rupee (INR), US Dollar (USD), Euro (EUR), Pound Sterling (GBP) and Singapore Dollar (SGD). For cash-on-delivery, only Indian National Rupee (INR) shall be accepted.
Billing is in Indian National Rupee (and its equivalent amount in applicable currency).
Twirl Points are points which accrue in your personalized Twirl account. You can earn Twirl Points by availing our services on the Twirl store, and redeem Twirl Points against the purchase of products on the Twirl store (1 Twirl Point = ₹ 1).
Please read our policy on Twirl Points for details on redemption.
The balance amount, after redeeming your Twirl Points, may be paid by debit/credit/atm card, netbanking, e-wallet, etc. Please note that up to 200 (two hundred) Twirl Points may be redeemed per order.
For example, if you buy 2 products worth a cumulative sum of ₹ 750 in a single order – you can redeem 200 Twirl Points and the balance ₹ 550 can be paid by debit/credit/atm card, netbanking, e-wallet, cash-on-delivery (for select locations), etc.
In case you need to cancel an order, you may do so within 12 (twelve) hours of placing the order by sending us a cancellation request through your Twirl account. Alternately, write to us, within 12 (twelve) hours of placing the order, at email@example.com.
We will not process any cancellation requests sent after 12 (twelve) hours of placing the order.
Once an order is cancelled by us, the refund of amounts already paid for the said order will be credited to the same card, bank account, e-wallet, etc., as the case may be, through which the original order was placed.
We are confident you will love our products! However, in case you need to return a product, we have a simple Return & Refund policy.
Any product purchased from the Twirl store may be returned within 5 (five) days of delivery of the product, subject to the following:
(i) Send us a request through your Twirl account, within 5 (five) days of delivery of the product. Alternately, write to us, within 5 (five) days of delivery of the product, at firstname.lastname@example.org.
(ii) On receiving your request, we will scrutinise the order/product and in applicable cases issue instructions for return. We will not process requests received after 5 (five) days of delivery of the product.
(iii) Once the details are verified by us, we will send an e-confirmation with instructions to your registered email address.
(iv) Pack the product securely, along with a print of the e-confirmation. Alternately, the confirmation number should be prominently written on the package itself. Failure to do so may result in products not being processed by us.
(v) Please take care to pack the product securely and safely to prevent any loss or damage.
(vi) Drop off the product in its package at any of our Twirl Box locations or send the package by post/courier to our designated address.
(vii) For packages being sent through post/courier, please use a reliable postal/courier service.
(viii) You will be entitled to a credit of 100 (one hundred) Twirl Points per product, towards packing and/or shipping of the product, which will be credited in your Twirl account upon receipt of the product at our designated office. Our international customers may be entitled to a higher credit of Twirl Points per product, towards packing and/or shipping of the product, based on the actual expenses incurred.
(ix) The product should retain its original label, and must be received by us in the same condition as was delivered by us (i.e., in its original condition). A product showing signs of wear and tear, damage, stains, etc., in any manner will not be eligible for return & refund, and we will intimate you of the same.
(x) Products which are ineligible for return & refund may be collected from our designated office (by prepaid courier service, personal collection, etc.) within 3 (three) days. Should an ineligible product not be collected from our designated office in time, all rights over the product are forfeited and waived; nevertheless, Twirl Points worth 30% (thirty percent) of the amount paid for the product at the time of purchase will be credited in the concerned Twirl account.
(xi) For products which are received by us in an acceptable condition (as described above), the refund of amounts paid for the said product will be credited through the same mode of payment (except cash-on-delivery) such as card, bank account, e-wallet, etc., as the case may be, through which the original order was placed.
For queries, please write to us at email@example.com.